*RESET YOUR SHADE UNITS*

To complete the firmware upgrade you will need to reset your Shade units. This is done in two simple steps.

Reset the ØS1 - 1/2

Make sure that the ØS1 is powered.

Looking at the ØS1 from top you will find a small hole.

ØS1 resetIllustrations 1

Reset the ØS1 - 2/2

Use a paper clip or something similar to access the button hidden beneath the hole.

IMPORTANT!: Do only push the button briefly. Do not hold down the button.

When you feel a click, let go and the middle zone of the ØS1 will turn blue. Now the ØS1 is reset.

ØS1 resetIllustrations 2

Repeat this with all your ØS1s.

 Now continue to reset your Shade Nodes in these 2 simple steps:

 

Reset Shade Node - 1/2

Open the battery case, very gently.

There is a button located next to the battery.

Node resetIllustrations 1

Reset Shade Node - 2/2

Push the button, with a thin, nonconductive item, a toothpick for instance.

When pushing the button, you will feel and hear a subtle click and the Node is now reset.

Node resetIllustrations 2

Now go back to the app and carefully follow in-app guide.

 

*** 

BETTER LIGHT APP

How do I control the Shade Pendant ØS1 with my smartphone?
You can control and adjust the Shade Pendant ØS1 with the Better Light App. You can get the Better Light App for Android phones or iPhone 5 or newer. The Better Light App can be downloaded from App Store or Google Play.

We are frequently updating the Better Light App. Download the latest version to get the newest features. Do you experience issues with the Better Light App, please contact customer support: This email address is being protected from spambots. You need JavaScript enabled to view it..

When adding the Shade Pendant ØS1 or Shade Node to the Better Light App, I’m told that they are already connected to a phone. What do I do?
To disconnect from a phone you need to reset the Shade Pendant ØS1 or Shade Node to connect to another phone. This video guide shows how to reset the Shade Pendant ØS1, Shade Node and the Better Light App. Do you experience issues with this procedure, please contact customer support: This email address is being protected from spambots. You need JavaScript enabled to view it..

Why can’t I control the Shade Pendant ØS1 with the Better Light App and the Shade Node at the same time?
Unfortunately it’s not possible to have both the Better Light App and the Shade Node connected at the same time. If you wish to use the Shade Node after using the Better Light App, you need to disconnect the app by clicking the “disconnect” button at the upper right corner of the Better Light App. Please see this video guide for more info.

 

SHADE PENDANT ØS1

Can I connect the Shade Pendant ØS1 to a regular power outlet?
No. It is very important to read the Installation Guide carefully before installing the Shade Pendant ØS1. The Shade Pendant ØS1 needs to be installed with the provided cable and base, to secure correct power supply.

Should you by mistake connect the Shade Pendant ØS1 directly to a regular power outlet, the module will be damaged. Such conduct will result in a void guarantee.

Do I have to use the base provided with the Shade Pendant ØS1?
Yes. It is very important to read the Installation Guide carefully before installing the Shade Pendant ØS1. The Shade Pendant ØS1 needs to be installed with the provided cable and base, to secure correct power supply.

How to set up the Shade Pendant ØS1?
After reading the Installation Guide and installing your Shade Pendant ØS1, you can download the Better Light App and add you add you Shade Node and Shade Pendant ØS1 to the Better Light App. Now you will be able to create your own moods and control these moods with the Shade Node.

Get the Better Light App from App Store or Google Play.

For more info please watch this video guide.

I have installed the Shade Pendant ØS1, but it does not react to either the Better Light App or the Shade Node. What to do?
Your Shade Pendant ØS1 is probably not installed correctly. If the Shade Pendant ØS1 is not connected to the right power supply, it will not be visible to either the Shade Node or the Better Light App.

Make sure that you have installed the Shade Pendant ØS1 correctly. Consult your Installation Guide. Check if you have installed the cable from the Shade Pendant ØS1 correctly in the base. The regular cable (which you provide), needs to be connected from the base to the power outlet.

Are your Shade Pendant ØS1 still experiencing issues, please contact customer support: This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I get my Shade Pendant ØS1 repaired?
Are your Shade Pendant ØS1 broken or not functioning as intended, please contact customer support: This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I install the Shade Pendant ØS1 on a dimmer-switch?
No. If you connect the Shade Pendant ØS1 to a power supply connected to a dimmer-switch, it will in worst case destroy your Shade Pendant ØS1. You can adjust the Shade Pendant ØS1’s light intensity with the Better Light App or the Shade Node.

Can the Shade Pendant ØS1 be used in other ways than as a pendant?
The Shade Pendant ØS1 is designed as a pendant and should be treated as such.

We are currently working on other lighting solutions. You can keep yourself updated on this by signing up for our newsletter.

What is the Shade Pendant ØS1’s beam angle?
A lamp’s beam angle means how wide the light reaches. Since the Shade Pendant ØS1 can provide light in three directions, it gives you a 360-degree beam angle. Using the light up- or downward only gives you a beam angle of approximately 110 degrees.

How should the Shade Pendant ØS1 be connected to a power source
The Shade Pendant ØS1 should be connected to a source of constant power, and it is advised to not turn on or off the regular light switch, but just use the Shade Node or Better Light App to turn on or off. The Shade Pendant ØS1 does only consume 0,3 watts while in sleep mode. If you by accident turns off your regular light switch and subsequently experience issues, please get in touch with customer support: This email address is being protected from spambots. You need JavaScript enabled to view it..

 

CABLE

How long is the provided cable?
The provided cable is 2.5 meters but can be shortened to your needs.

Be aware the provided cable is only for connecting the Shade Pendant ØS1 to the base. You need to provide the regular cable from the base to the power outlet by yourself.

Is the provided cable available in different colors?
At the moment we only offer the cable in white.

Can I hide excess cable in the base?
No. If you need to alter the length of the cable, you need to cut it. Should you later on need a longer cable, these will be available on our webshop or at retailers.

 

SHADE NODE

How do I control the Shade Pendant ØS1 with the Shade Node?
The Shade Node is a handy device perfect for everyday control of your Shade Pendant ØS1. A simple click on the front of the Shade Node turns Shade Pendant ØS1 on or off. A twist of the Shade Node cycles through the predefined or customized moods you have defined with the Better Light App. With both at push and a twist you will be able to control the light intensity.

The Shade Node can be mounted on a flat surface (i.e. wall) with the provided double sided tape or used as a portable device control.


If you turn the Shade Pendant ØS1 off and then on, with the Shade Node or Better Light App, is the light setting the same as it was prior to turning it off?
Yes! The Shade Pendant ØS1 will remember your latest setting, when you switch on the light with the Shade Node or the Better Light App.

How do I change the battery in my Shade Node?
If you need to change the battery in the Shade Node, remove the battery cover and replace the battery with a CR 2032. If you need help changing the battery, we've made this video guide for you 

 

MOODS AND LIGHTNING

Why use wireless technology?
Using wireless technology allows us to make a stand-alone product that will work straight out of the box. Regardless of whether you have Wi-Fi or not, regardless if your Wi-Fi is down or not.

In addition, it secures your data and ensures you will always have light, even if the Wi-Fi is not working.

You will need an Android smartphone with Bluetooth LE or an iPhone 5 or newer.

How do I customize the pre-defined settings and moods?
Any customization of settings is easily done with the Better Light App. When you have saved your setting with the app, you will be able to control your Shade Pendant ØS1 with both the Shade Node and the Better Light App.

 

VIDEO GUIDES

Quick guide to set up your new Shade Lighting Solution

Quick guide to control and personalize your Shade Lighting Solution

Quick guide to updating products received before August 2018

Quick guide - How to reset your Shade Lighting Solution

 

FURTHER QUESTIONS

Who can I contact if I have more questions?
You can always get in touch with us at This email address is being protected from spambots. You need JavaScript enabled to view it., on Facebook, on Instagram, or on LinkedIn.